Contact
One inbox, read by the people who run the store.
Order problems, refund requests, and everything else: support@snag.gg. Include your order ID if you have one — it saves a round trip.
Most refund questions are already answered in the refund policy. Write to us if it does not cover your case.
For legal or data-protection matters, put “Legal” or “Privacy” in the subject line so the message reaches the right desk.
Phone
[PHONE]
Monday to Friday, 09:00–18:00 GMT. Anything to do with a specific order is faster by email, where we can see the order.
When you will hear back
Every message is read. We aim to reply within one business day, and when it is busy that can stretch to two. A paid order with a problem — a key that does not work, a key that never arrived — goes to the front of the queue.
Who operates the store
- Legal name
- [COMPANY]
- Registration number
- [REG_NUMBER]
- Registered address
- [ADDRESS]
The same details, and the terms they sit under, are in the terms of service and the privacy policy.